DNA | Pittsburgh, PA | Nursing Staffing Firm

Operations Manager

Essential Functions of the Job:

  • Assist the Chief Operating Officer with daily operations
  • Maintain frequent communication with all division managers and department heads to assist with operational duties
  • Work with division managers, HR Department, and trainers to develop job-specific trainings include online modules and reference guides
  • Review existing procedures for revisions, create new procedures, and work with office managers and department heads to implement procedural changes
  • Meet with office managers to ensure quarterly and annual office goals are being achieved
  • Work cross-functionally with division offices and administrative departments to increase office revenue, expand new territories, and execute employee and client growth initiatives
  • Work with Homecare offices to increase billable hours and retention of new clients for the Homecare division
  • Develop strategies for improvement of office quotas and performance metrics
  • Collaborate with the Legal Committee to monitor compliance with laws and regulations and assist on ongoing legal matters
  • Work with Chief Operating Officer and Chief Financial Officer to facilitate the completion of performance evaluations
  • Coach, counsel, and discipline employees, including division managers, on job expectations where necessary
  • Travel to satellite offices for oversight as necessary
  • Work in an office environment on a full-time basis unless otherwise specified by the Executive Team


  • General knowledge and capability to operate office equipment
  • Excellent oral and written communication skills
  • Meet or exceed all essential functions of the job, including but not limited to, work performance goals

Operations Manager will report to:

  • COO

Physical Demands:

  • Ability to remain in a stationary position for the duration of the workday
  • Ability to move about the office, bend and reach
  • Ability to lift up to 25 pounds occasionally

Work Environment:

  • Generally, works in an office environment but may occasionally be required to perform job duties outside of the typical office setting if specified by the Executive Team.